Thursday, November 2, 2017

Tahapan Standard Internasional Sequence Of Service in Restaurant

Sequence Of Service adalah hal yang paling terpenting yang harus kamu kuasai jika ingin sukses menggeluti di dalam F&B Service Departement.

Kenapa ? ada yang tahu jawabannya gak ?

Yang pastinya karena sequence of service merupakan modal utama anda jika ingin menjadi seorang waiter/s di dalam sebuah restaurant maupun hotel.

Perlu anda ketahui, jika anda berkeinginan menjadi waiter/s yang profesional, tentunya anda harus menguasai semua sequence of service yang ada.

Memang terdapat banyak perbedaan antara sequence of service di setiap restaurant, tergantung dari SOP yang mereka tetapkan di restaurant tersebut

Namun anda tak usah bingung, karena kali ini saya akan memberikan Standard International Sequence Of Service in Restaurant
Ada  30 Tahapan Sequence of Service yang harus anda kuasai seperti yang tertera di bawah ini, mulai dari Welcoming the Guest sampai Thank the Guest


  1. WELCOMING GUEST (WITHOUT RESERVATION)
  2. ESCORTING GUEST
  3. SEATING GUEST
  4. UNFOLDING NAPKIN
  5. POURING ICE WATER
  6. SERVING BREAD
  7. INTRODUCTION
  8. PRESENTING MENU AND DRINK LIST
  9. TAKING THE FOOD AND BEVERAGE ORDER
  10. ADJUSTING GLASSES
  11. SERVING BEVERAGE
  12. SERVING APPETIZER(ASKING GUEST SUTISFACTION)
  13. CLEAR UP APPETIZER
  14. DJUSTING CUTLERIES
  15. SERVING SOUP(ASKING GUEST SUTISFACTION)
  16. CLEAR UP SOUP
  17. SERVING SALAD (ASKING GUEST SUTISFACTION)
  18. CLEAR UP SALAD
  19. DJUSTING CUTLERIES
  20. SERVING MAIN COURSE(ASKING GUEST SUTISFACTION)
  21. CLEAR UP MAIN COURSE
  22. CRUMBING DOWN
  23. PRESENTING DESSERT MENU
  24. TAKING ORDER DESSERT  AND COFFEE OR TEA
  25. ADJUSTING
  26. SERVING COFFE OR TEA
  27. SERVING DESSERT(ASKING GUEST SUTISFACTION)
  28. CLEAR UP DESSERT
  29. PRESENTING THE BILL
  30. FARREWELING

Semua itu merupakan Tahapan Standard Internasional  Sequence Of Service di Restaurant yang sudah diakui dan di gunalan di banyak restaurant ternama di seluruh dunia

Untuk lebih jelasnya dan mudah untuk anda mengerti, di bawah ini sudah saya buatkan contoh percakapan antara waiter/s dengan tamu di dalam sebuah restauran

EXAMPLE CONVERSATION SEQUENCE OF SERVICE BETWEEN A WAITER/S AND A COSTUMER AT THE RESTAURANT


1.     WELCOMING GUEST (WITHOUT RESERVATION)

W.  Good Evening sir, welcome to Open Close Restaurant, Is there anything i can do for you ?

G.   I would like to have some dinner please !

W.   Have you made any reservation sir ?

G.    No, i haven't

W.   So how many person with you sir ?

G.    Only Myself

W.   And, what kind of table would you like sir ? Smoking or non smoking area ?

G.    Can you give me non smoking table please !

W.   Certainly sir, Would you mind to wait a moment sir, let me to check available table for you

G.    Yes please


2.     ESCORTING GUEST

W.   Excuse me sir, iam so sory to keep you waiting, we have available table for you, could you follow me please, i wiil escort you to your table

G.    Yes, of course


3.     SEATING GUEST

W.   Excuse me sir, this is your table, have a sit please

G.   Thank you


4.     UNFOLDING NAPKIN

W.  Excuse me sir, this is your napkin,  please excuse my reach

G.   Yes please


5.     POURING ICE WATER

W.   Excuse me sir, may i pouring you ice water ?

G.    Yes please


6.     SERVING BREAD

W.   Excuse me sir, this is your bread. would you like to have some butter for your bread ?

G.   Yes thank you


7.     INTRODUCTION

W.  Excuse me sir, good evening, welcome to our dinning room, my name is dedy i will be your waiter tonight, and also he is made,  he will accompany me to serve you tonight. so if you on diet, vegetarian or have any other concern please let us know, and please don’t hestitate to let us know if you need something, thank you


8.     PRESENTING MENU AND DRINK LIST

W.   Excuse me sir, this is our  menu and drink list for tonight

G.   Yes, thank you


9.     TAKING THE FOOD AND BEVERAGE ORDER

W.  Excuse me sir, Are you ready to order ?

G.  Yes, iam ready to order

W.  So, What would you like to have for your appetizer sir ?

G.   Can i have 1 spring roll

W.   and, What would you like to have for your soup sir ?

G.   1 french onion soup please

W.  and, What would you like to have for your salad sir ?

G.    I want 1 greek salad

W.   What kind of dressing would you like for your salad sir ? we just have : 1000 Island, Rusian, Italian, Ranch, French and Caesar dressing

G.   Yes give me italian dressing please

W.  and, What would you like to have for your Main course sir ?

G.   Can i have 1 pork steak medium rare

W..  Oh, I’m sorry sir, that is imposible to make pork steak medium rame, because pork steak must be well done !

G.   Ok, no problem, you can give me 1 pork steak well done

W.   Yes sir, what kind of sauce would you like for your steak sir ? we jast have bbq sauce and garlic butter sauce

G.    Bbq sauce please

W.    Would you like to have some beverage sir ?, we have special beverage on the list sir !

G.   Yes of course, can you give me a glass of malbec red wine

W.  Yes of course sir, Would you like anything else sir ?

G.    No, thank you

W.  So let me to repeat your order to make sure all the item are right, well that you order is

1 Spring roll for your appetizer

1 French onion soup for your soup

1 Greek salad with italian dressing for your salad

1 Pork steak well done with bbq sauce for your main course

and a Glass of malbec for your beverage


W.   Is there anything else sir ?

G.   No, that's all 

W.  So, please wait a moment sir, i will come back again with yoour order immediately

G.   Ok, thank you


10.    ADJUSTING GLASSES

W.   Excuse me sir, may i adjust your glass ?

G.   Yes please


11.  SERVING BEVERAGE

W.   Excuse me sir, this is malbec, red wine from America 2001, would you mind to try this malbec to make it sure ?

G.    No, thank you, i have tryed it before,  give me a glass of malbec

W.   Yes sir, this is your malbec sir, enjoy your beverage sir

G.    Yes, thank you


12. SERVING APPETIZER(ASKING GUEST SUTISFACTION)

W.   Excuse me sir, this is your spring roll, enjoy your appetizer

G.    yes, thank you

W.   Excuse me sir, how is your appetizer, is everything in your satisfaction ?

G.   Yes, this is delicious

W.   That’s good, so enjoy your appetizer

G.    Yes, of course


13.   CLEAR UP APPETIZER

W.   Excuse me sir, have you done with your dessert ?

G.   Yes, i have

W.   May i remove your plate ?

G.   Yes, please


14.   DJUSTING CUTLERIES

W.   Excuse me sir, may i adjust your cutleries

G.   Yes, please


15.  SERVING SOUP(ASKING GUEST SUTISFACTION)

W.  Excuse me sir, this is your french onion soup, enjoy your soup

G.  Yes, thank you

W.  Excuse me sir, how is your soup, is everything in your satisfaction ?

G.  Yes, i like it

W. That’s good, so enjoy your soup

G.  Yes, of course


16.  CLEAR UP SOUP

W.   Excuse me sir, have you done with your dessert ?

G.   Yes, i have

W.   May i remove your plate ?

G.   Yes, please


17.  SERVING SALAD (ASKING GUEST SUTISFACTION)

W.   Excuse me sir, this is your greek salad with italian dressing, enjoy your salad

G.   Yes, thank you

W.   Excuse me sir, how is your salad, is everything in your satisfaction ?

G.   Yes, this is delicious

W.   That’s good, so enjoy your salad

G.   Yes, of course


18.  CLEAR UP SALAD

W.   Excuse me sir, have you done with your dessert ?

G.   Yes, i have

W.   May i remove your plate ?

G.   Yes, please


19.  DJUSTING CUTLERIES

W.   Excuse me sir, may i adjust your cutleries

G.   Yes, please


20.  SERVING MAIN COURSE(ASKING GUEST SUTISFACTION)

W.   Excuse me sir, this is your pork steak well done with bbq sauce, enjoy your dinner

G.    Yes, this is delicious

W.   That’s good, so enjoy your dinner

G.   Yes, of course


21.  CLEAR UP MAIN COURSE

W.   Excuse me sir, have you done with your dessert ?

G.   Yes, i have

W.   May i remove your plate ?

G.   Yes, please


22.  CRUMBING DOWN

W.   Excuse me sir, may i clear up your table ?

G.   Yes, please

W.   Excuse me sir, let me to clean your tabel

G.   Oh, yes please


23.  PRESENTING DESSERT MENU

W.   Excuse me sir, this is our dessert menu for tonight

G.   Yes, thank you


24.  TAKING ORDER DESSERT  AND COFFEE OR TEA

W.   Excuse me sir, Are you ready to order ?

G.    Yes i am ready

W.   What would you like to have for your dessert sir ?

G.   Can i have i balck forest almond please

W.   Yes, of course, would you like some coffe or tea sir ?

G.   Yes, give me a glass regular coffe please

W.   Would you like anything else sir ?

G.    No, thank you, just that

W.   So, let me to repeat your order to make sure all the item are right, well that you order is:

1 black forest almond for your dessert

1 Regular coffe for your coffe

W.   Is there anything else sir ?

G.   No, that's all

W.   So, please wait a moment sir, i wiil come back again with your order shortly

G.    Ok, thank you


25.   ADJUSTING

W.   Excuse me sir, may i adjust your cutleries

G.   Yes, please


26.  SERVING COFFE OR TEA

W.   Excuse me sir, this is your regular coffe, enjoy your coffe

G.   Yes, thank you

27.  SERVING DESSERT(ASKING GUEST SUTISFACTION)

W.  Excuse me sir, this is your black forest almond, enjoy your dessert

G.  Yes, thank you

W.  Excuse me sir, how is your dessert, is everything in your satisfaction ?

G.  Yes, this is sweet, i like it

W.  That’s good, so enjoy your dessert

G.   Yes, of course


28.  CLEAR UP DESSERT

W.   Excuse me sir, have you done with your dessert ?

G.   Yes, i have

W.   May i remove your plate ?

G.   Yes, please

29.   PRESENTING THE BILL

W.   Excuse me sir, would you like anything else sir ? would you like some coffe again ?

G.   No, thank you

W.   So, may i prepare you the bill now ?

G.   Yes, please

W.   Certainly sir, please wait a moment sir, i will come back again with your bill sir

G.   Yes, please

W.   Excuse me sir, this is you bill, please check first to make it sure

G.   Yes, it is correct

W.   How would you like to settle up your bill sir ?, by cash money, credit card or room chard ?

G.   Cash money please, this is my money

W.   So, let me to tell you about your bill, so your bill is 1.000.000 and you pay pass money sir

G.   Yes

W.   Do you have Anything else sir ?

G.    No, thank


30.  FARREWELING

W.   Well sir, thank  for your coming in our restaurant, looking forward for comming back you again in our restauran, have a wonderfull evening

G.   Your welcome, thank you for you service, this is for you

W.  Thank you very much sir, nice to meet you

G.   Nice to meet you too


Itulah salah satu contoh percakapan antara waiter/s dengan tamu di restaurant maupun hotel


Seperti yang sudah saya bilang tadi, jika anda ingin menjadi seorang profesional waiter/s, maka anda harus menguasai semua sequence of service yang saya kasih di atas.

Semoga apa yang telah saya berikan ini bermanfaat bagi anda semua, dan jangan lupa untuk membagikan kepada teman-teman yang membutuhkan

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